Refund Policy

Thanks for shopping at Shakthi Spice
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 2 Hours to return an item from the time you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your account (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refund / Exchange Policy ( return address: NO.7, Jalan PI 3/9, Taman Pulai Indah 81110 Johor Bahru, Malaysia & take up to 3 days for refund )

Shipping Policy shipping fees: RM3+RM0.30[each additional item], shipping duration(within 45mins), covered area(From Taman Pulai hijauan to Taman Teratai Johor Bahru), courier partner (shakthi spice delivery service)

Delivery
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.